The opportunity
Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers.
What you'll do
Coordinate end-to-end RMA processes, including receiving, tracking, and closing RMAs
Handle defective parts and manage vendor communications for returns and replacements
Communicate with vendors via email and other channels to track RMA status, request updates, and resolve issues
Own packaging and shipping logistics for incoming and outgoing components,: with a focus on power supplies and related hardware
Track and manage RMA inventory, including physical transfers between departments
Monitor outstanding RMA cases with vendors and drive follow-ups to closure
What they're looking for
- Partner with vendors on special part requests, failure analysis requests (FAR), and urgent escalations
- Manage day-to-day RMA receiving activities and ensure accurate system updates
- Maintain real-time tracking of tickets, workflows, and open issues
- Ensure RMAs are processed within defined service-level agreements (SLAs)
