The opportunity
🚀 We’re on a mission to make money work for everyone.
What you'll do
Engaging with prospective SMB customers through discovery calls, and: understand their business, challenges, goals and requirements.
Driving full sales cycle, from early prospecting and qualification; to demos: and sales; to ensuring successful account switch and activation.
Guiding customers through Monzo’s business banking offerings: providing clear, factual information and helping them evaluate what works best.
Being a product expert: fully understand Monzo's business banking products, features and services.
Managing a pipeline of leads with strong attention to data hygiene: timely follow-ups, accurate forecasting, deal tracking.
Driving activation: not just closing, but ensuring new business customers are fully set up, onboarded, and are using Monzo for their banking needs.
What they're looking for
- Collaborating internally: work closely with marketing, product, risk and customer operations to ensure a smooth journey for customers.
- Delivering outstanding service at every touchpoint: via phone, video, email or digital channels.
- Achieving sales targets: conversion, activations, revenue, engagement and other growth metrics as set by the commercial leadership.
- Feeding insights back: capture and share customer feedback — customer pain points, required features, suggestions for product improvements.
