The opportunity
The SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems.
What you'll do
Data maintenance and cleanup initiatives such as Account Hierarchy, merging: unnecessary accounts, contact movement and contact merging, cloud org movement etc
Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue,: including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
Serve as an initial point of escalation from other Sales Support functions: (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
Data updates, such as Account/Territory Assignments
User Administration e.g. activating new users and deactivating departing users in sales tools
Identification of trends of issues, problems, and requests that may be: symptoms of broader opportunities for improvements in processes, tools, or training
What they're looking for
- Configuration/setup tasks in Salesforce.com and other Sales Tools, such as: our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)
- Adaptive to constantly shifting priorities and responsive to unpredictable: volume of inbound requests with varying degrees of vitality
- Ability to learn prescribed tasks quickly, and grow into understanding and: supporting less prescribed processes along with creating documentation SOPs
- Strong analytical skills, multitasker, gives attention to detail & showcases: customer centricity in managing day to day operations
