The opportunity
DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like…
What you'll do
Own the Sales Operations support channel in Slack for your region, answering: questions from sales teams and keeping the queue moving
Take each request end to end: diagnose it, fix what you can, and pull in the right people from Operations, Salesforce Administration or Finance when you can't
Help sellers navigate Salesforce: opportunities, quotes, accounts and the sales process
Investigate and correct data quality issues before they hold up a deal
Build simple documentation and guides so sellers can help themselves next time
Flag recurring issues to the team so we can fix root causes rather than the same symptom twice
What they're looking for
- Provide extended support at quarter-end and year-end, when deal volume peaks.: On the final day of the quarter this means being available until 11pm UK time as we work to the signing cut-off — your first will be year-end, 31 December
- years experience in sales support, sales operations, revenue operations or CRM administration.
- Working knowledge of Salesforce, or a comparable CRM, and a good feel for how a sales process runs
- A genuine service mindset with clear boundaries: you'll help a seller solve their problem and show them how to do it themselves.
