Scaled Enterprise Customer Success ManagerActive$150K–$175K

Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers.

What you'll do

• Execute the scaled Enterprise customer success strategy developed by leadership

• Manage a high-volume portfolio of SMB and Mid-Market customers through a: lower-touch, data-informed engagement model

• Serve as a point of contact for customers across onboarding, adoption, value: realization, renewal, and expansion moments

• Drive initial enablement through repeatable onboarding programs, training: sessions, office hours, webinars, and digital content

• Monitor customer health, usage trends, and engagement signals to prioritize: outreach and identify risks or growth opportunities

• Identify self-serve customers with strong usage, business fit, or expansion: potential and support conversion opportunities into Enterprise

What they're looking for

• Partner with Sales and Account Management to surface expansion, upgrade, and: renewal opportunities across scaled accounts
• Help customers quantify value delivered by Perplexity through usage insights,: adoption milestones, and business outcomes
• Advocate for customer needs and collaborate with cross-functional teams to: improve product experience, enablement materials, support processes, and scaled CS playbooks
• Track and report on key performance indicators, analyze data to identify: trends, and recommend improvements to scaled engagement programs