Scaled Enterprise Customer Success ManagerActive$150K–$175K

Perplexity
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Hybrid · San FranciscoCustomer Support

The opportunity

Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers.

What they're looking for

  • Partner with Sales and Account Management to surface expansion, upgrade, and: renewal opportunities across scaled accounts
  • Help customers quantify value delivered by Perplexity through usage insights,: adoption milestones, and business outcomes
  • Advocate for customer needs and collaborate with cross-functional teams to: improve product experience, enablement materials, support processes, and scaled CS playbooks
  • Track and report on key performance indicators, analyze data to identify: trends, and recommend improvements to scaled engagement programs