Senior Account Manager, CommercialPosted today

Culture Amp
Apply now

The opportunity

We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.

What you'll do

  • Own your book of business: Manage a defined portfolio of commercial-segment customers (typically up to 1,000 employees), delivering predictable renewals and identifying expansion opportunities that align customer outcomes with ARR growth.

  • Run a value-led account cadence: Lead quarterly business reviews, executive alignment sessions, and success planning conversations — multi-threading across stakeholders to deepen sponsorship and drive adoption.

  • Build and progress expansion pipeline: Identify and prioritise upsell and cross-sell opportunities through proactive outbounding, account segmentation, and deep customer research; manage that pipeline through to close.

  • Use data to drive decisions: Monitor product adoption, health indicators, time-to-value milestones, and renewal risk signals; translate insights into clear get-well and growth plans.

  • Partner cross-functionally: Work closely with Renewals, Customer Success, People Science, and Product to deliver a connected customer journey, share voice-of-customer insights, and influence roadmap and programs.

  • Maintain operating rigour: Keep CRM hygiene and forecast accuracy high; contribute to weekly inspection cadences and commit calls for your book of business.

What they're looking for

  • Educate and advise: Stay current on HR and Talent trends; weave insights into recommendations that elevate customer value realization and position Culture Amp as a long-term strategic partner.
  • Ideally 4–6+ years of quota-carrying experience in B2B SaaS account: management or a commercial expansion role, with a consistent track record of meeting or exceeding renewal and growth targets.
  • Proven ability to manage a commercial or mid-market book of business,: balancing volume with consultative, multi-stakeholder deal management — including five-figure deal sizes and 2–6 month sales cycles.
  • Strong command of the SaaS customer lifecycle and core commercial metrics: (ARR, NRR, GRR); confidence building value cases and navigating commercial negotiations.