The opportunity
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
What you'll do
Act as SEM and team lead across omni-retail for best practices on managing: complex accounts, driving outcomes and building relationships
You will oversee a large portfolio of key strategic accounts and will be: responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV).
You will lead and execute sophisticated account plans that include financing: optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines
You will analyze partner performance and recommend programs to increase: product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities.
You will orchestrate cross-functional teams across our Product, Technical,: Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.
Manage customer health to ensure overall customer satisfaction and business results
What they're looking for
- Drive customer advocacy and critical issues by collaborating with: development, product management, and support teams to improve the Affirm offering for our merchants
- Bachelor’s degree with 7-10 years of B2B client-facing experience in a: high-tech environment and evidence of account growth/impact
- Experience negotiating and closing large, complex commercial contracts for F100 companies
- Strong written and verbal communication skills, including the ability to give compelling presentations
