The opportunity
We are seeking a highly skilled and experienced Senior Accounts Receivable Analyst to join our Revenue Team. The ideal candidate will have a strong background in accounts receivable, exceptional analytical abilities, and a keen attention to detail.
What you'll do
Manage the accounts receivable collections process for assigned book of business
Analyze customer payment patterns and aging reports to identify trends and potential issues
Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner
Manage incoming billing inquiries and collectability concerns through: Zendesk. Triage accordingly to Revenue, Sales, and Customer Success teams and to drive collections
Develop and maintain effective relationships with clients to facilitate: prompt payment and resolve outstanding balances
Help customers understand their bills, which vary with usage and plan type
What they're looking for
- Assist with external audit, compliance and special projects as necessary
- Provide guidance and mentorship to junior members of the accounts receivable team.
- Bachelor's degree in accounting or equivalent required
- + years of full cycle Accounts Receivable / Billing Operations experience
