The opportunity
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
What you'll do
Lead end-to-end deployment programs for our largest customers, ensuring: successful and timely implementation to Intercom and Fin.
Define project scope, success criteria, and timelines that align with each: customer’s unique goals and support model.
Act as the primary point of contact for customers throughout implementation,: managing communication, alignment, and expectations.
Partner cross-functionally with Sales, Customer Success, Engineering, and: Product teams to design tailored deployment strategies and deliver measurable outcomes.
Facilitate discovery sessions to understand complex customer requirements and: translate them into actionable technical and project plans.
Perform hands-on configuration of Intercom features: including automation, workflows, technical procedures and reporting — supported by our Forward Deployed Engineers for advanced integrations.
What they're looking for
- Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
- Track key metrics on both the customer and Intercom side such as: time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes.
- Collaborate with our Product and R&D teams to surface feedback, identify: improvements, and help shape future innovations.
- Contribute to the evolution of our Deployment Services methodology, templates, and best practices.
