The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Coordinate end-to-end airfreight operations in alignment with company: strategy, global policies, and customer requirements
Serve as the first point of escalation for shipment exceptions, resolving: issues with urgency and sound judgement
Coach and mentor team members to ensure SOP compliance, productivity, and a culture of continuous improvement
Maintain high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs
Oversee billing accuracy and cost control, resolving invoice disputes promptly and effectively
Monitor and review vendor and carrier performance, providing constructive feedback and actionable solutions
What they're looking for
- Support strategic initiatives including carrier integrations, client: onboarding, and system or process upgrades
- Build and maintain strong working relationships with customers, internal: stakeholders, and external service providers
- Supervise a small team of associates, fostering collaboration across departments
- Act as squad lead when required, building the capabilities needed for future leadership responsibilities
