The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Develop and maintain expert knowledge of CT customer needs and solution offering
Maintain, improve and publish all documents of all allocated accounts: including SOPs, instructions, vendor manuals contact list, routing guide, etc
Ensure awareness and full understanding of all customer related processes and: deliverables by providing regular training, coaching and guidance to internal stakeholders/Operators
Establish, maintain and improve the operational controlling environment in: collaboration with data analysts to ensure near real-time visibility on KPI and leading process measures.
Proactively identify potential performance gaps, risks and collaborate with: country teams to perform CAPA + escalate structure issues or risks related to systems (with global prod & tech team), resources and facilities.
Organize prepare and conduct regular performance reviews
What they're looking for
- Co-create with destination team, document and deliver improvement initiatives: based on the value road map with the customers
- Build and maintain strong, trust based relationships with client plus our network through daily interaction
- Monitoring prod and process performance to ensure APAC team deliver against: the agreed SLA - Including Collaborating with internal + external stakeholders to take corrective actions where necessary
- With daily operations running smoothly, proceed to review and drive: tactical/strategic initiative to evolve relationships, unlock mutual values in close collaboration with CT product (e.g SCO, BC) and tech team.
