The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Partner with Product Managers to design scalable customer care processes. Map: end-to-end workflows and edge cases to ensure technical systems directly drive operational goals.
Translate high-level product intent into crisp functional and technical: specifications, ensuring engineering teams have the depth and clarity needed to build immediately.
Drive product QA and lead User Acceptance Testing (UAT) with customer care: teams. Serve as the primary point of contact for domain quality and issue resolution.
Leverage data to quantify operational friction and measure impact. Build: dashboards, monitor performance metrics, and conduct root-cause analyses to prove outcomes.
Manage cross-functional project dependencies, navigate trade-offs between: scope, quality, and priority, and turn post-launch insights into actionable next steps.
Proactively spot system bottlenecks and surface high-impact opportunities to: optimize product performance and agent experience.
What they're looking for
- + years as a Business Systems Analyst (or similar role) delivering complex,: enterprise-grade technical solutions.
- Demonstrated ability to take vague, complex business challenges and turn them: into clear, testable technical specifications.
- Hands-on experience architecting integrations across enterprise systems, with: strong technical intuition for how configuration and data flows perform at scale.
- Proficiency in SQL and a strong track record of building actionable: dashboards, reporting tools, and process documentation.