The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Create initial loss reports and assist with overall processes for Lyft: Healthcare, as well as Lyft Bikes and Scooters
Respond and assist with customer inquiries relating to claims
Requests additional information, where necessary, for completion of claim processing
Manages and coordinates next steps for Accidents; including missing claim: searches, adjuster contacts, and enhanced customer experience
Coordinate with cross functional teams regarding claims processes, system updates, and customer experience
Gathers investigative material and general support to assist adjusters and internal claims teams
What they're looking for
- Develops and delivers effective written and oral communications/reports to management
- Supports various Risk, Safety, Bikes & Scooters, Express Drive, Legal, Lyft: Rentals, and Finance Teams regarding all aspects of insurance claims
- Supports and facilitates a team environment of continuous feedback and idea: sharing with all team members and stakeholders
- Assist with special projects, including and not limited to auditing and data reconciliation
