The opportunity
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the…
What you'll do
Collaborate closely with the account team, including the Account Executive: and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.
Define the technical success plan for each customer, outlining the optimal: use of Elastic solutions to achieve their business objectives.
Ensure a successful technical customer journey, from onboarding to adoption,: while continuously driving the consumption of Elastic solutions.
Understand and articulate the value proposition of Elastic solutions and: align them with the customer's business goals.
Work closely with customers to identify and eliminate technical frictions,: promoting a smoother adoption and implementation of Elastic solutions.
Liaise between customers and support, as necessary, to ensure an optimized: support resolution experience smoothing the adoption curve for the customer.
What they're looking for
- As a hands-on technical authority, collaborate with the Service Team to: deliver personalized, frictionless solutions that meet the unique needs of each customer.
- Develop a comprehensive understanding of the customer's business needs and: translate these into technical requirements for Elastic solutions.
- Find opportunities for expansion, at which point the account team takes over: to expand the subscription, aiming to grow annual recurring revenue (ARR).
- Foster ongoing customer relationships, ensuring that customers continue to: increase their utilization of Elastic solutions, further driving ARR.
