The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we're on a mission to empower the restaurant community with technology that helps them thrive.
What you'll do
Deliver exceptional customer experiences by solving technical and functional: issues proficiently and thoughtfully.
Communicate complex technical information clearly to non-technical users.
Manage multiple customer interactions while using internal systems appropriately.
Collaborate closely with team members to share knowledge and best practices.
Continuously expand your product expertise through training, real-time support, and hands-on experience.
Support process improvements and contribute to creating a seamless support experience.
What they're looking for
- –4 years of customer support experience, preferably in a tech/SaaS environment.
- Bachelor’s degree in any discipline.
- Top-notch verbal and written communication skills in English.
- Solid troubleshooting ability across hardware/software with great attention to detail.
