Senior Customer Engineer, SLEDPosted today$231K–$275K

Cloudflare
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The opportunity

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

What you'll do

  • As critical members of Cloudflare’s Public Sector Sales team, Solutions: Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.

  • In business generation and expansion, you’ll be tasked with qualification of: prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).

  • For our existing customers, Solutions Engineers are part of a dedicated: account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance.

  • The role is focused on our territory segment within SLED and as such may: require some travel but the majority of engagement will be done via remote mechanisms. Generally, the role requires 30-40% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.

What they're looking for

  • Demonstrated understanding in internet technologies: OSI Model layers 1-7,Routing TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS.
  • Comfort with on premise infrastructure and networking configurations,: including potential legacy systems or methodologies.
  • Minimum 5 years of experience in a customer-facing sales or consulting role (note: doesn't have to be in tech)
  • Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
  • A focus on learning, teaching, collaboration, mentorship, and growth, not: only personally but also within the team and company.
  • Aside from technical and collaborative skills, we place a high value on: project management, relationship building, and EQ.