The opportunity
You are a customer fanatic with a proven track record of going above and beyond for your customers. You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue.
What you'll do
Engage and develop relationships with administrators and decision-makers: during the customer lifecycle to develop an understanding of the customer’s business objectives and needs.
Ensure customers feel supported as we expand into new markets and liaise with: key stakeholders internally to ensure that rollouts are seamless for the customer.
Strategically identify, meticulously vet, and spearhead the facilitation of: high-impact sales opportunities to drive sustainable business growth.
Be responsible for owning and growing your book of business and hitting or exceeding quarterly NRR targets.
Deep focus on international expansion, including new country revenue growth: as well as global benefits adoption.
Influence Company-wide initiatives to enhance customer engagement and: advocacy with a focus on international products, collaborating closely with Marketing, Sales and other internal stakeholders.
What they're looking for
- Minimum 5+ years of professional experience in account management,: relationship management, customer success, or a complex customer service environment
- Experience in healthcare, HR, Employer of Record (EOR), or insurance industries preferred
- Experience in HR Tech/SaaS is a plus
- Excellent organizational, written, and verbal communication skills
- Strong attention to detail with the ability to manage competing priorities and multi-task
- Demonstrated track record of a passion for customer success and driving retention strategies
- Aptitude to be consultative and innovative when problem-solving
- Ability to work as part of a team and be resourceful and adaptable
