The opportunity
The Subject Matter Expertise (SME) organization is part of GitLab's Solutions Architecture team, a trusted technical partner for the field. SMEs bring the deepest product expertise to GitLab's most complex opportunities and carry customer feedback into conversations about…
What you'll do
Set the strategy, operating model and global standards for the SME: organization, aligned to the VP Global SA and GitLab's go-to-market plan.
Build the resourcing model from product-level bookings and consumption: targets. Size each product group by region based on where the plan needs specialist coverage.
Act as the field's senior partner to Product Management and Engineering. Run: a structured feedback loop that shapes roadmap, launch readiness and early-access programs.
Hire, mentor and develop regional SME Managers and, through them, the full global team.
Own the engagement model with the regional SA Senior Directors, Post-Sales: SAs and Customer Success: triage rules, coverage thresholds, the closed-won handoff to Post-Sales SAs, and escalation paths.
Create and improve upon the processes, metrics and KPIs for SME-led technical: evaluations, workshops, demos and Proofs of Value.
What they're looking for
- Partner with CRO staff, regional sales leaders and AVPs on product-category: performance, forecast risk and competitive strategy.
- Partner with Enablement to drive field readiness for new product launches: with Product Marketing and Enablement, including Duo Agent Platform, security and platform offerings.
- Build strong relationships with key customers at the technical sponsor and executive level.
- Use AI to change how the team works, including deal research, demo creation,: PoV automation and knowledge sharing.
