The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Stay hands-on with the technology: write and ship code when it matters, review architecture, unblock hard technical problems, and make the call on reliability trade-offs yourself.
Guide system design for orchestration, evaluation, and guardrail systems that: keep autonomous agent behavior safe and trustworthy at scale.
Own your team's mission, strategy, and roadmap, and directly manage some workstreams yourself.
Manage and grow a team of full-stack and AI engineers, including hiring, leveling, and career development.
Both give and receive meaningful feedback focusing on empathy, curiosity, and investment in growth.
Partner with product, data science, and go-to-market teams to translate: customer needs into a technical roadmap.
What they're looking for
- You've shipped a production agentic system that makes autonomous choices on: live, customer-facing traffic, and personally owned the hardest agent problems: orchestration, evaluation frameworks as a quality gate, guardrails, and failure handling on non-deterministic output.
- + years in software engineering building software products and 4+ years: managing engineering teams, with clear communication across technical and business audiences.
- Credibility comes from the work itself, not just org-chart authority: you're still hands-on enough to write and ship code, debug production issues, and make architecture calls yourself.
- Genuinely enjoy developing people and building a team: hiring, leveling, coaching, and giving direct feedback aren't a chore for you, they're a core part of the job you want.
