The opportunity
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
What you'll do
Own outcomes for a portfolio of strategic customers deploying Fin. Understand: their business, their support operation, and their technical environment well enough that the deployment plan you propose earns trust immediately.
Run the full arc yourself. Pitch and demo Fin, scope the solution, hands-on: configure it (including custom development if required), and unblock whatever gets in the way, whether that's a product gap, a technical integration, or a cross-functional snag.
Be the AI expert in the room. Customers should leave every conversation with: you knowing more about how to get outstanding results from Fin.
Partner tightly with Sales, Success, and R&D so each deployment feels like: one team to the customer, not a relay race.
Turn what you learn in the field into product. Bring specific,: evidence-backed input, not just feature requests, to shape the roadmap.
Build the playbook as you go: the deployment patterns, templates, and best practices that make the next ten deployments faster than the first.
What they're looking for
- Help define what Forward Deployed PM means at Fin . It's a very novel role: across the industry, still being shaped, and you'll help sharpen what it looks like here.
- Experience: No minimum years required. We care about impact, drive, and: potential, evidenced through the skills below, not tenure.
- Customer obsession: Deep empathy paired with a bias for action. You're motivated by solving the real problem and delivering measurable results.
- Communication & storytelling: You can pitch Fin to a room of executives, then get into the technical weeds with their engineers, adjusting depth and tone without losing either audience.
