The opportunity
Pendo's Data & GTM Intelligence org exists to make the revenue organization faster, smarter, and more effective. We sit at the intersection of data, AI, and GTM execution.
What you'll do
Own core CE operational work: book-of-business design, territory assignments, capacity planning, and quota framework support.
Design, document, and improve CE processes end-to-end including onboarding: handoff workflows, renewal and expansion pipeline governance, risk escalation protocols, and success plan hygiene.
Partner with Analytics to translate data into clear, actionable recommendations for CE leadership.
Serve as the coordination point between CE and the Business Operations: functions (Applied AI, Data, Systems). Understand where CE teams are running into friction - where they are losing time, where the data is wrong, where process gaps are costing renewals.
Identify where manual work is slowing CEs down and bring a clear point of: view to Applied AI on where automation or AI would have the most impact.
Maintain Salesforce data standards for CE: define what good looks like, surface data quality issues, and work with Business Systems to fix them upstream.
What they're looking for
- Contribute to org-wide GTM Ops initiatives alongside the broader team
- + years of experience in Revenue Operations, GTM Operations, Sales: Operations, or Customer Success Operations within a B2B SaaS environment.
- Deep familiarity with CE or post-sale GTM motions: you understand NRR, retention, expansion mechanics, and how CS teams actually operate day to day.
- Familiarity with churn modeling, health scoring frameworks, or expansion pipeline mechanics.
