Senior Hyperscaler Operations ManagerActive$176K

The opportunity

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.

What you'll do

  • Establish, oversee, and continuously improve end-to-end marketplace: operational processes, including private offer management, CPPO/MCPO structures, and third-party integrations

  • Serve as the internal expert on the private offer process end-to-end,: partnering closely with Deal Desk to define, document, and iterate on workflows across AWS and GCP

  • Own operational execution of hyperscaler funding initiatives such as AWS: Strategic Collaboration Agreement (SCA), Marketplace Private Offer Partner Program (MPOPP), and GCP Marketplace Commit to Consume Program (MCCP), including milestone tracking, deal registration, claim workflows, and commit management

  • Serve as the escalation point for marketplace and funding operations,: resolving complex private offer, co-sell, and billing issues that span multiple systems or stakeholders

  • Serve as the primary relationship owner for the hyperscaler technology: ecosystem, including Salesforce CRM partner objects, Tackle.io, and hyperscaler-specific PRM configurations

  • Administer hyperscaler platforms, maintaining system health and data: integrity across all hyperscaler-specific tools and integrations

What they're looking for

  • Co-manage vendor relationships, including Tackle.io and other marketplace: tooling providers, covering roadmap engagement, renewal coordination, and SLA accountability
  • Identify and build AI agents to automate repetitive hyperscaler workflows,: such as offer status tracking, reporting, and co-sell registration, reducing manual effort and increasing operational throughput
  • Partner with RevTech and Systems to maintain integration health across: hyperscaler platforms, CRM, and downstream financial systems, including funding success tracking and reporting
  • Drive the operational strategy for hyperscaler funding initiatives across AWS: and GCP, translating partnership objectives into co-sell and marketplace revenue plays