The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Own systems, not tickets. You will take a domain identity, endpoint, or a set: of core SaaS platforms and be accountable for its reliability, security, and roadmap, raising the decisions that need to go higher and driving everything else yourself.
Lead projects end to end at pace: scope the work, design the solution, plan the rollout and the rollback, communicate the change, and land it without skipping testing, peer review, or documentation to hit a date.
Turn ambiguous business needs into clear problem statements and systems that: hold up, so Klaviyos spend their time on their work instead of fighting their tools.
Set the technical bar: clean configuration, least-privilege access by default, automation over manual toil, and runbooks the rest of the team can operate from without you in the room.
Define what success looks like before you build, then prove it with data: tickets deflected, provisioning time saved, coverage and compliance gaps closed.
Raise the people around you: review others’ work, mentor engineers earlier in their careers, and give and receive direct, useful feedback.
What they're looking for
- Act as a technical escalation point for complex system issues, drive root: cause rather than symptoms, and feed what you learn back into the platform so the same incident does not happen twice.
- + years of hands-on experience as a systems engineer or systems: administrator, with a track record of owning enterprise systems in production not just operating them, but deciding how they should work.
- You define problem statements yourself. You can take a vague or contested: business need, scope it, drive alignment with stakeholders, and deliver with minimal direction without losing the thread when priorities shift.
- Deep working knowledge across a wide range of IT systems, including: enterprise device management, identity and access management, and endpoint security.
