The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Own end-to-end delivery of key, large-scale, cross-functional programs across: IT Support, IT Systems, and IT Network: scope, plan, coordinate supporting teams, track progress, and adjust schedule and resourcing to meet business objectives.
Partner with IT Systems on programs that use DevOps practices such as: infrastructure as code and automation, understanding the concepts well enough to plan realistically, spot risks, and represent the work to leadership.
Perform risk analysis, build contingency plans, and proactively raise: critical issues so leaders can make timely prioritization and trade-off decisions.
Establish success metrics for each program and report on adoption, delivery, and business impact.
Lead vendor evaluation and selection: gather requirements, run RFI/RFP processes, define scoring criteria, coordinate demos and proofs of concept, and make build-vs-buy recommendations.
Work with Procurement, Accounting, Security and Legal to manage program budgets and contingencies.
What they're looking for
- Partner with the Director of Corporate IT to establish quarterly objectives: and key results (OKRs) for Corporate IT, aligned with GTS and company goals.
- Run the quarterly OKR cadence: drafting and alignment with team leads, regular check-ins, scoring, and retrospectives.
- Track and report progress on OKRs to Corporate IT and GTS leadership,: highlighting what is on track, at risk, and needs a decision.
- Support strategic planning, including roadmaps, annual and quarterly planning: cycles, and leadership and cross-functional communications.
