The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Define and champion the evolving discipline of content engineering within: CKM, establishing standards for how knowledge is structured, stored, and delivered across surfaces and applications.
Own the roadmap for metadata, taxonomy, and information architecture that: determines how content is organized, discovered, and reused.
Partner with Product and Engineering to define and prioritize tooling: investment that improves content quality, efficiency, and innovation.
Establish governance frameworks that embed standards and quality checks: directly into content creation, review, and publishing workflows.
Define the metrics and reporting that give leadership visibility into content: health, coverage, and performance, as well as authoring efficiency.
Steer cross-functional coordination that keeps CKM content aligned with: product launches and other business needs.
What they're looking for
- Lead and develop the managers and senior team members in your group: set clear goals, give candid feedback, and hold each accountable for results.
- Own talent decisions for the group, including hiring, calibration, promotion,: and succession planning, applying clear leveling criteria so people are developed and recognized fairly.
- Define roles and ownership across taxonomy and ontology, tooling and: AI-focused optimization, and content operations planning, so everyone in the group knows what they own, what they influence, and where work hands off.
- Set priorities and allocate resources and capacity across the group’s programs and roadmap.
