The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Lead 24/7/365 ROC operations, including staffing, scheduling, shift coverage,: and performance management for a team of remote operations supervisors and specialists.
Establish and continuously improve monitoring protocols, escalation: procedures, and standard operating procedures (SOPs) for facility alarms, events, and anomalies across the fleet.
Serve as the senior escalation point for critical facility events outside of: normal parameters, coordinating real-time response with on-site teams, vendors, and leadership.
Drive a culture of accountability, urgency, and continuous improvement within the ROC team.
Maintain deep working knowledge of MEP systems within AI data centers,: including electrical distribution (utility feeds, switchgear, generators, UPS, PDUs, busway), mechanical/cooling systems (CRAH/CRAC units, chillers, cooling towers, liquid cooling/CDUs, air handling), fire detection/suppression, and building management systems (BMS/DCIM/EPMS).
Partner with Facility/Critical Infrastructure Engineering to understand: system design intent, sequences of operation, and normal vs. abnormal operating conditions for each site.
What they're looking for
- Ensure the ROC's monitoring platforms (DCIM, EPMS/BMS, ticketing, and alarm: management tools) are correctly configured, integrated, and actionable for new and existing sites.
- Own incident management processes for facility-impacting events detected: remotely, including detection, notification, escalation, and post-incident documentation.
- Lead or support root cause analysis (RCA) and after-action reviews for: significant events, driving corrective and preventive actions.
- Develop and maintain emergency response runbooks and escalation matrices in: partnership with site teams, ensuring readiness for weather events, utility disturbances, and equipment failures.
