The opportunity
We're looking for an experienced Senior Manager, Infrastructure and Support to lead Lattice's Corporate IT infrastructure, identity, endpoint, office technology, SaaS administration, and employee support operations. This leader will create a more mature operating model for IT…
What you'll do
Lead the technology roadmap for Corporate IT Infrastructure and Support: across identity, endpoint, office technology, SaaS administration, support operations, and AI productivity-tool governance
Own the operating model for a distributed IT team, including prioritization,: escalation paths, service metrics, runbooks, change control, and support-quality expectations
Drive MFA and identity modernization programs, including Okta Verify, Device: Trust, Duo/Beyond Identity retirement, Okta environment audit, and least-privilege remediation
Lead endpoint-management and device-compliance evolution, including: Jamf-to-Iru migration, Mac hardware refresh planning, policy enforcement, and lifecycle automation
Partner with People/HRIS and Business Systems to strengthen onboarding,: offboarding, role-based access, Rippling-to-Okta workflows, SCIM provisioning, and downstream SaaS lifecycle automation
Own employee-support readiness for SF/NY office IT infrastructure,: remote-work support, AV/networking coordination, and production support escalations
What they're looking for
- Establish safe administration and support patterns for AI productivity tools: such as ChatGPT, Claude/CoWork, Console, Cursor, and related access workflows
- Partner with Security and Compliance to improve auditability, access reviews,: device posture, production change review, and evidence quality for IT-controlled systems.
- Use automation and AI responsibly to improve ticket triage, knowledge: management, incident summaries, migration tracking, and support communications
- Provide senior escalation support for complex IT, identity, endpoint, and: SaaS incidents while coaching the team toward durable fixes
