The opportunity
OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission.
What you'll do
Own the strategy and end-to-end operating performance across OpenAI’s API and: ChatGPT businesses, strategic cloud marketplaces, and partner channels, establishing a consistent operating model that scales across products and relationships.
Lead the end-to-end Order Management and Billing lifecycle across API,: ChatGPT, marketplace, and partner transactions, including private offers, order intake, provisioning, usage or transaction ingestion, pricing and discount validation, invoicing, credits, settlements, and reporting.
Design source-to-settlement reconciliation, completeness, and: exception-management frameworks across orders, entitlements, usage, pricing, invoices, marketplace reports, settlements, and financial systems.
Own FTE and BPO operating performance across service levels, capacity,: quality, controls, close readiness, and escalations; use performance data to strengthen accountability, coaching, and independent execution.
Serve as the accountable DRI for the end-to-end Order Management and Billing: close across API, ChatGPT, and Cloud Partnerships, setting the close calendar and readiness criteria and ensuring the team delivers timely execution, reconciliations, review, issue resolution, and sign-off. Partner with Revenue Accounting and Technical Revenue Accounting on contract review, usage validation, invoice verification, revenue recognition requirements, and post-close improvements.
Build and lead a high-performing organization across API, ChatGPT, and Cloud: Partnerships, developing leaders and establishing the accountability, operating discipline, and organizational capacity required to scale globally.
What they're looking for
- Serve as the senior escalation point for Order Management and Billing issues,: assessing financial and customer impact, coordinating resolution, identifying root causes, and ensuring durable corrective actions.
- Establish scalable controls, approval paths, segregation of duties, audit: evidence, and documentation that protect financial integrity while supporting a strong customer and partner experience.
- Influence Product, Engineering, Revenue Systems, Finance Systems, GTM, Legal,: Tax, Deal Desk, and Partner Operations roadmaps so API, ChatGPT, marketplace, and partner requirements are addressed upstream and scale with the business.
- Define operational metrics and executive reporting for billing accuracy,: automation, cycle time, backlog, service levels, exceptions, settlements, close readiness and timeliness, partner escalations, BPO quality, control performance, and throughput; use insights to prioritize improvements and drive accountability.
