The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
You will be responsible for the export handling of ocean freight shipments: within a regional network following local standard operating procedures (SOP) with clearly defined digital service level agreements (SLA).
You will give recommendations on how to expand our footprint and contribute to the growth in Taiwan.
You will personally represent Flexport’s value proposition by recommending: supply chain solutions for new clients and opportunities to the account management team.
You will guard the “front line” in ensuring the highest standard of Flexport: quality: the right processes and metrics are in place for shipments to move “on-time” and exceptions resolved quickly and appropriately. You will be responsible for meeting internal KPIs and SLAs that demonstrate quality delivery.
Serve as the primary focal point for shippers and clients which you are: assigned to take care of. You will be the primary point of contact for first-level internal and external escalations.
You will work with gateway and regional management to ensure the right: metrics and data are in place to deliver great performance.
What they're looking for
- You will be responsible for monitoring and improving operational performance and support growth.
- You will act as subject matter expert (SME) to support key initiatives and: experiment with the best ways to drive growth.
- You will be an active student, learning the skills of leadership which Flexport will strive to apprentice.
- You will work with Account Management to design and iterate on effective: feedback loops to ensure client needs are met.
