The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
What you'll do
Lead the day-to-day performance of a functional area (Inbound, Outbound,: Inventory) or an entire operational shift, ensuring compliance with safety, productivity, and quality standards.
Build and manage productivity plans by reviewing forecasts, determining labor: requirements, and partnering with other Operations Managers/Industrial Engineers to balance labor.
Lead and develop a team of 3–7 Supervisors and 50–200+ hourly associates,: setting expectations, coaching performance, and building strong leadership layers.
Participate in interviewing, hiring, training, scheduling, and performance: evaluations to support strong operational culture and team development.
Act as the primary communication and accountability source for your teams,: driving clarity, consistency, and corrective action when needed.
Drive cultural change within the facility, reinforcing best practices in: safety, quality, engagement, and productivity.
What they're looking for
- Ensure accurate timekeeping and workforce planning for direct reports and assigned teams.
- Address employee concerns, resolve operational problems, and ensure: successful day-to-day execution of fulfillment operations.
- Ensure operational excellence across all warehouse areas, equipment, and: systems, maintaining sanitation, maintenance, security, and housekeeping standards.
- Monitor and deliver key performance indicators (KPIs) to ensure operational: profitability, throughput, and efficiency.
