Senior Product ArchitectActive$163K
The opportunity
CIA’s internal tools work is part of how we turn customer, field, and partner insights into operational advantage. The right tools help our teams move faster, reduce manual work, improve data quality, and create a more consistent way of supporting customers and partners.
What you'll do
Join a high-impact team building internal products that improve customer: experience, strengthen field effectiveness, and help Contentful scale more effectively
Shape how CIA approaches internal product development, R&D, and technical: architecture — with meaningful room to influence both the systems we build and the way we build them
Work on a wide range of interesting problems, from internal apps and: integrations to structured data workflows, experimentation, and AI-assisted tooling
Partner with deeply cross-functional stakeholders across CX, Sales,: Partnerships, Product, IT, and Platform teams, with visible impact on how Contentful operates internally
Own and evolve a focused set of internal tools, utilities, and integrations: that support the Customer Experience organization (CSMs, Support, Professional Services, Learning Services) and cross-functional internal users such as Sales, Partnerships, and Pricing & Packaging
Lead R&D and rapid prototyping efforts to identify high-leverage solutions,: then determine which ideas should remain lightweight, which should be operationalized, and which should be designed for clean handoff to other teams
What they're looking for
- Build production-quality front-end and back-end code, including API design,: data flows, resilience, observability, and robust internal user experiences that align with our design system and engineering standards
- Apply component-based and front-end best practices to ensure internal tools: are consistent, scalable, and maintainable
- Leverage Contentful and other internal platforms where appropriate to create: reusable patterns and scalable internal solutions rather than reinventing common capabilities from scratch
- Explore and implement web crawler and scraper approaches, structured: extraction workflows, and other internal data-ingestion patterns
