The opportunity
Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.
What you'll do
Own and ship AI features such as our agents, assistants, insights and more - from concept to production.
Design and implement backend services for AI integrations and data pipeline.
Build robust APIs and abstractions for internal AI usage
Drive system scalability: caching, optimization, processing patterns, etc
Contribute and drive the evolution of the infrastructure for AI including: architecture, evaluation and iteration pipelines.
Solve complex AI challenges around AI accuracy, reliability, and quality –: using rigorous quantitive approaches.
What they're looking for
- Advocate for our work externally: writing, speaking, and engaging with the broader AI community.
