The opportunity
Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.
What you'll do
Help set product direction. You’ll contribute to both the technical: architecture and the roadmap, balancing customer feedback with long-term product health.
Ship features end to end. You’ll scope, build, and launch product features: that directly solve customer problems. We’re structured into the following teams right now: Core Product: Own all customer-facing channels (Slack, Discord, Email, etc), core data models, and customer requests. You’ll balance moving fast to win customers with investing in strong foundations for the future.
Developer Infra: Build the tools that every engineer at Plain depends on to ship and operate the product. Your focus is on making the team faster, removing roadblocks before they happen, and ensuring everything we build is easy to run, debug, and control in production.
Shape our backend architecture. You’ll tackle some of our most complex: challenges, from data modeling to high-performance reporting, and help set the standard for how we build across the company.
Create a stellar developer experience. From data pipelines to APIs, you’ll: make sure Plain is not only great to use but also great to build on.
