The opportunity
We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.
What you'll do
Drive capability execution: Take full product ownership of complex client journeys and agent facing capabilities, translating strategic priorities into well defined roadmaps and squad deliverables.
Ground everything in evidence: Lead discovery on contact drivers, building problem statements from real customer feedback, operational data, and contact center insights rather than assumptions.
Ship agentic capabilities: Work daily with engineering and applied AI teams to move journeys from answering to acting — delivering safe, autonomous resolution with robust guardrails and escalation paths.
Own your metrics: Instrument your domain with resolution first metrics, containment rates, and counter metrics to prove that operational efficiency never compromises quality or customer trust.
Bridge tech and operations: Collaborate closely with operations, service partners, and peer product teams so that AI capabilities integrate seamlessly into agent workflows and back office tools.
Build for a regulated bank: Design compliance, auditability, data privacy, and client protection into every capability from the start.
What they're looking for
- + years of product management experience, with a proven track record of: shipping complex digital products or major automation capabilities end to end.
- Hands on experience with AI powered, conversational, or LLM based products in a live production environment.
- Highly proficient in analyzing datasets, defining metric frameworks, and: separating signal from vanity metrics.
- A pragmatic bias for action, comfortable operating with ambiguity in a fast moving programme.
