The opportunity
Today, organizations struggle to ensure their most important digital experiences are working as intended because observability data is scattered across products and siloed in logical layers of their technical stack. We're building the system that fixes this: Journey Monitoring,…
What you'll do
Drive the product vision and roadmap spanning the Journey Monitoring hub,: including the journey map, details reports, automatically inferred journeys, and cross-product data federation.
Own the end-to-end product lifecycle from discovery to launch, working with a: cross-functional team of engineers, designers, and other PMs across the Digital Experience Monitoring (DEM) products.
Deeply understand the needs of distinct key personas: SREs and engineers (who monitor uptime and troubleshoot technical performance), product managers (who track conversion and investigate behavioral drop-offs), and business leaders (who care about outcomes and revenue impact).
Design the functional observability layer that makes end-to-end flow: monitoring intuitive — including the auto-discovery of user journeys from real traffic, Experience Level Objectives (XLOs), and seamless Bits AI integrations for automated root-cause investigations.
Define how behavioral data and technical data come together to automatically: surface whether a drop in conversion is caused by a technical failure (like a breached SLO) or a behavioral friction point.
Engage directly with early customers and internal dogfooding users to iterate: on usability, refine the journey map, and optimize the cross-sell and up-sell paths for customers with partial DEM product adoption.
What they're looking for
- Independently research the competitive landscape across digital experience: and business process monitoring vendors like Dynatrace, New Relic, Contentsquare, and Amplitude.
- Work with GTM teams to define positioning and messaging that establishes: Journey Monitoring as the shared unit of analysis across engineering, product, and business teams.
- + years of experience in B2B SaaS Product Management , with at least some of: it spent on data-intensive, analytics, or digital experience monitoring products.
- You have domain knowledge of Real User Monitoring, Synthetics, Product: Analytics, Application Performance Monitoring (APM), and how to bridge the gap between technical metrics and business outcomes.
