The opportunity
The Engagement tribe sits at the heart of SumUp's merchant experience, responsible for the product surfaces that 4. 3 million business owners interact with every day.
What you'll do
Own the end-to-end product experience of SumUp's SuperApp, raising the bar on: UX quality, information architecture, and navigation across core merchant-facing surfaces
Identify and execute on activation, upsell, cross-sell, and retention: opportunities that drive measurable engagement and long-term value for merchants
Own the product strategy to make SumUp's SuperApp the most indispensable: tools for merchants running a small business globally
Partner closely with design and data teams, and act as the main point of: contact for stakeholders across the business who rely on the SuperApp to reach merchants
Build strong working relationships across engineering, design, and commercial: teams to align priorities and turn merchant insight into a clear roadmap
Proven track record as a Senior contributor driving measurable outcomes: across engagement, retention, and monetisation
What they're looking for
- Deep expertise in product discovery, prioritisation, and outcome-driven: delivery, with the ability to work fluently with both quantitative and qualitative data to inform decisions
- Strong visual and UX judgement, with experience leading customer research and: giving clear, constructive feedback to design teams
- Comfortable managing stakeholders across design, engineering, and commercial: teams to align priorities and drive alignment on roadmap decisions
