The opportunity
The Applied AI team's job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work.
What you'll do
Own cross-functional AI enablement programs end-to-end: design, operating cadence, stakeholder activation, and fluency outcomes
Go deep on workflow problems before proposing solutions: spend time understanding what's actually slowing teams down, then design programs and tools that address the root cause
Partner directly with teams to build AI-enabled solutions: not just roll them out, but get hands-on in the design and build alongside the people doing the work
Set the health model for your programs from day one: success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
Build and maintain self-serve enablement resources (e.g., playbooks, golden: paths) that orgs can use independently
What they're looking for
- Lead change management for AI enablement work: training, comms, and activation that shifts behavior, not just awareness
- Build documentation and governance into programs from the start, so nothing depend on you being in the room
- Measure whether Chimers are actually working differently (fluency: progression, adoption signals, and productivity tied to company goals) and report that to leadership
- Foster collaboration between Product, Engineering, BizOps, and People teams: to operationalize the future of work at Chime.
