The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Own Your Process: From sourcing passive candidates to closing offers, you will own the full recruiting lifecycle and provide every candidate with an exceptional experience. You’ll ensure Klaviyo is engaging with and hiring exceptional people who can help take our Customer Support and Customer Success organizations to the next level.
Improve Our Process: We’re not perfect, but we do like to recognize and improve those imperfections. Every Klaviyo has a voice, and we want to hear yours! Fresh perspectives grounded in data and analytics are encouraged as we continuously improve how we hire. This includes leveraging AI tools to streamline recruiting workflows, improve productivity, and enhance decision-making across sourcing, interviewing, and candidate communication.
Build Relationships: Your empathy and people-centric approach will help you build lasting relationships with candidates and hiring managers. You’ll develop a deep understanding of the teams you support and act as a trusted advisor on talent strategy, market insights, and hiring decisions.
Be an Ambassador: Whether through Klaviyo’s social media channels, recruiting events, or good old-fashioned cold outreach, you are an ambassador for Klaviyo and, in many cases, the first impression a candidate will have of the company. Candidates are people, and you’ll take a balanced approach that makes each candidate feel like an individual while keeping Klaviyo’s business objectives in mind.
Level Up: Learning and growth is a core value at Klaviyo. We want every: employee who joins to learn new skills, take on new challenges, and achieve things that significantly advance their career.
+ years of experience in full-cycle recruiting, ideally supporting Customer: Success, Customer Support, or other customer-facing organizations in a high-growth or scaling environment
What they're looking for
- Experienced partnering with senior leaders and hiring managers to understand: business needs and translate them into effective talent strategies
- Deeply people-centric, empathetic, and relationship-driven
- Data-informed and results-oriented, with a strong sense of ownership and accountability
- Energized by challenge and motivated by continuous personal and professional growth
