The opportunity
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.
What you'll do
Standardized reporting and forecasting models live across CPG and Retail,: giving commercial leadership one clear view of pipeline, renewals, and customer health
Dashboards built and adopted across Sales and Customer Success that: leadership actually uses to make decisions, tracking pipeline, renewal rate, expansion, and churn risk
Operational gaps identified and fixed before anyone had to ask, each tied to: a measurable improvement in forecast accuracy, data integrity, or process efficiency
AI tools, agents, and workflow automations built and shipped that eliminate: recurring reporting and data cleanup work, cutting manual operational overhead across the commercial org
Trusted operational relationships built across every team you touch, with clean handoffs and no surprises
Process documentation and standardized frameworks built as you go, not bolted on after the fact
What they're looking for
- Bachelor's degree in Business, Analytics, Statistics, or related field
- + years of experience in Revenue Operations, Sales Operations, or a similar: function within a SaaS company; experience in CPG, Retail, or trade promotion/pricing analytics highly preferred
- Proven ability to analyze and interpret complex data sets to deliver actionable insight
- Fluent in using AI tools, agents, and workflow automations to eliminate: manual reporting and data cleanup, as a core part of how you operate rather than an occasional add-on
