The opportunity
Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity.
What you'll do
+ years of work experience in a Global Technical Software Support Center or IT customer service industry
+ years in a customer facing support role
Proven track record for operational or delivery excellence in a similar,: outlining positive impact on Customer experience
Proven leadership skills within a customer support organization.
Strong analytical skills and technical writing skills; excellent communicator: who can disseminate and articulate highly technical information in a clear manner to both business, technical, and non-technical audiences.
Ability to work calmly and decisively under pressure by triaging and: prioritizing multiple crisis situations in an efficient manner
What they're looking for
- Proven flexibility and ability to adapt to ambiguous and fast changing situations
- Ability to identify inefficient processes/procedures and ultimately have a: clear understanding of how to improve them through documented strategies
- ITIL foundation certification, any additional experience and knowledge of: ITIL Best Practice Methodology is an advantage
- Quality management experience
