The opportunity
We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers.
What you'll do
Partner embedded with Support/CS/Solutions teams to identify recurring,: resolvable customer issues and design multi-agent workflows that handle them end-to-end
Build and iterate on agent architectures: context retrieval, tool invocation, decision logic — that diagnose issues, pull the right data, and take action across internal systems
Feed agents the right context and debug failures, tracing a bad resolution: back to the specific data point, prompt, or tool call that caused it
Instrument agent performance (accuracy, resolution rate, escalation rate) and: iterate quickly based on real outcomes, not assumptions
Design and own team-level technical solutions end-to-end, not just the parts that are easy to hand off
Translate patterns observed in the field: what Support actually struggles with — into product and roadmap input for the broader engineering org
What they're looking for
- Writes meaningful code reviews for agent tooling and integration code.
- Debugs systematically across distributed, non-deterministic, agent-driven: workflows — sometimes with help from more senior engineers.
- Helps improve monitoring and observability for agent decisions and outcomes.
- Helps define testing processes for inherently non-deterministic agent behavior and keeps tests current.
