The opportunity
Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
What you'll do
Serve on the engineering front line in Unthread, our Slack aggregation and: workflow layer, for key customer accounts.
Answer technical questions by reading the code, tracing behavior, inspecting: production signals, and building a clear explanation, not by forwarding the thread.
Diagnose and fix bugs, then validate the outcome with the customer.
Design and implement product or platform features when doing so is the: fastest, highest-quality way to solve the customer’s problem.
Act as the engineering point of contact for urgent issues in key customer: accounts’ Slack channels, coordinating the response while retaining technical ownership.
Represent engineering in customer office hours and, for selected accounts, recurring weekly meetings.
What they're looking for
- Strong software engineering experience and the ability to contribute: production-quality code in a large, evolving codebase.
- A generalist mindset with meaningful depth in backend, distributed systems,: infrastructure, data systems, or developer platforms.
- Excellent debugging instincts: you can move from an imprecise report to a reproducible problem, root cause, and robust fix.
- Comfort operating in production, using logs, traces, metrics, and code to reason about system behavior.
- Bias toward action without sacrificing engineering quality; you know when to: make the contained fix, when to invest in a broader solution, and when to escalate.
- Clear, empathetic communication with both deeply technical and non-technical stakeholders.
- Composure and good judgment in urgent situations.
- Low ego and high ownership. You enjoy crossing team and system boundaries to get the right outcome.
