The opportunity
Our Solutions Architect team coordinates with post-sales teams throughout the customer journey. We align responsibilities, rules of engagement, and handoff criteria with SA leadership and cross-functional partners.
What you'll do
Own the SA operational toolkit and business requirements for systems,: workflows, processes, reporting, and documentation. Partner with Revenue Technology, Revenue Analytics, and system owners on implementation, validation, data quality, and operational controls.
Manage operational support requests for tooling, access, assignments, and: data issues, including triage, routing, resolution visibility, and root-cause improvements.
Improve the processes and system workflows for requesting, assigning, and: tracking SA engagements. Implement intake requirements and routing rules agreed with SA leadership, and automate manual steps.
Document and operationalize the SA engagement model and cadences agreed with: SA leadership and cross-functional teams, including responsibilities, rules of engagement, handoff criteria, and required customer information at key journey stages.
Own SA reporting requirements and data quality standards. Partner with: Revenue Analytics to provide reliable visibility into capacity, engagement, technical evaluation progress, and outcomes so SA leaders can assess effectiveness and prioritize resources.
Support SA leaders with coverage and capacity planning, business reviews, and: operating rhythms that help teams prioritize customer needs and resources.
What they're looking for
- Turn field feedback into operational improvements. Lead testing, rollout, and: documentation, partner on enablement, and follow through until changes are adopted and sustained.
