The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What they're looking for
- Manage highly sensitive cases end to end that might include working cross: functionally with Legal, Policy, other services, etc.
- Operate in full autonomy, making the decisions to follow or go outside of: workflows to resolve our customers issues with the best outcome possible from both our community & business expectations
- Acts consistently impeccably in handling of customer-facing casework,: personalizing communications and demonstrating the highest hospitality standards
- Drive cases to conclusion with a sense of urgency and without error, using: strong judgment to make exceptions in ambiguous situations
