Senior Strategy and Operations ManagerNew£86K–£101K

The opportunity

🚀 We’re on a mission to make money work for everyone.

What you'll do

  • Driving strategic clarity: Supporting the GM of Payments and leadership team in defining, tracking, and evolving Payments’s strategic direction to align with Monzo’s wider mission

  • Data-Driven Problem Solving: Actively dive into large, complex datasets to uncover insights, diagnose operational challenges, and independently design and implement scalable solutions.

  • Translating data into action: Building and maintaining data-informed views of performance across products, squads, and initiatives; using insights to inform priorities and trade-offs

  • Cross-Functional Collaboration: Partnering closely with Product, Engineering, Data and Design teams to bridge the gap between ideas and strategic business execution

  • Owning business performance rhythm: Leading monthly business reviews, reporting, and governance materials to keep the collective aligned and accountable

  • Shaping new opportunities: Scoping new bets through market sizing, commercial modelling, partnerships evaluation, and budget/forecast analysis

What they're looking for

  • Making the org more effective: Optimising how we balance KTLO, BAU, and growth work; supporting resourcing and squad setup decisions across the collective
  • Connecting the dots: Ensuring consistent communication and alignment across Payment squads, and with other Monzo collectives
  • Scale & Geographic Expansion: Playing a pivotal role in scaling our lending book and supporting launch operations as we expand our Borrowing products into new geographies
  • Bringing teams together: Leading Payments All Hands, goals processes, and strategic forums that ensure cohesion and momentum across the collective