The opportunity
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the…
What you'll do
Providing an expert level of service to our US Federal customers
Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution
Maintain strong relationships with our customers for the delivery of technical support
Have a mindset of continuous improvement, in terms of efficiency of support: processes and customer satisfaction
Work across multi-cultural and geographically distributed teams
Ability to operate in a small team and with an eye for confidentiality
What they're looking for
- Proven experience in Technical Support in a technology businesses
- A technical background in fields like; System Administration, Network Engineering, Software Engineering etc.
- Strong verbal and written communication skills in English
- A customer oriented focus
