The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Serve as the primary SME and hands-on administrator for JiraCloud Software,: JiraCloud Service Management (JSM), and associated Atlassian tooling; own configuration standards, governance, and technical debt reduction across the environment
Architect and implement scalable Jira configurations including custom: workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations aligned with Atlassian best practices
Lead and execute Jira migrations: including Data Center to Cloud - coordinating with cross-functional stakeholders to deliver seamless cutover experiences
Design and configure Jira Service Management projects including SLAs, custom: queues, JSM Forms, approval workflows, and security schemes to support internal service delivery teams
Build and maintain advanced analytics, dashboards, and reporting solutions: using native tooling for Jira Cloud as a first line of options; Airbnb has elected to avoid Atlassian Marketplace products for information security, privacy & legal prerogatives. Airbnb is building custom Forge applications that will require your ongoing maintenance and partnership with supporting systems engineering teams.
Configure and administer Atlassian access management, user lifecycle: management, license tier optimization, and security posture improvements
What they're looking for
- Evaluate if Atlassian Marketplace plugins architecture evolves to a point: where Airbnb could consider adopting plugins where business needs dictate, and where security, legal, and privacy requirements are satisfied.
- Act as a strategic partner to business stakeholders by leading: requirements-gathering sessions, translating business needs into technical designs, and proactively identifying opportunities for automation and process improvement
- Configure and expand Atlassian Rovo AI agents and automation rules; evaluate: emerging AI/ML capabilities within the Atlassian ecosystem and champion responsible, contextually appropriate AI adoption aligned with Airbnb's mission
- Write and maintain custom automation rules using Jira's native Automation: engine and JavaScript; leverage Jira REST API for integrations, data imports, and custom reporting
