The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Infrastructure Management: Administer and optimize our core productivity suite, including Google Workspace, Gemini, Slack, Asana, Smartsheet, and other tools.
AI Integration & Strategy: Lead the deployment, management, and troubleshooting of enterprise AI tools (specifically Gemini), ensuring they are integrated safely and effectively into daily workflows.
Enablement: Create technical documentation and partner with cross-functional: teams to drive adoption and best practices for productivity tools through effective training and support.
Global Support: Act as a Tier 3 escalation point for complex technical issues, supporting a fast-paced, 24/7 global environment from one of our US hubs.
Lifecycle Management: Responsible for the complete lifecycle management of multiple enterprise SaaS applications.
Governance & Standards: Define and enforce global standards for tool usage, security permissions, and data governance.
What they're looking for
- Problem Solving & Innovation: Consistently look for root-cause trends while solving platform problems, devising solutions based on limited information and adapting existing approaches to resolve unusual SaaS circumstances.
- Process Automation: Identify manual bottlenecks and use APIs or scripting to automate repetitive administrative tasks.
- Data Insights & Goal Delivery: Independently draw out meaningful insights from system data to own and deliver quarterly goals on time with a high standard of quality.
- Technical Expertise: Proven deep experience managing enterprise-level Google Workspace (DNS, mail routing, Vault, DLP) and administrative experience with tools such as Slack, Asana, Jira, ServiceNow, and Smartsheet.
