Senior TA Operations SpecialistNew$135K
The opportunity
You will be the hands-on operator behind our Workday work and a key resolver for our core recruiting systems. In the near term you will help test and implement Workday for Talent Acquisition, then support it and improve its processes after go-live.
What you'll do
Partner with the Workday project team and TA stakeholders to document: requirements, write and run test scenarios, and track and retest defects.
Coordinate user acceptance testing with recruiters, coordinators, and: business partners, and make sure issues are resolved before go-live.
Validate data and process flows between Workday and our other TA systems, and: help prepare cutover, training materials, and communications.
Be a first point of escalation for Workday questions and issues from TA,: resolving what you can and routing the rest with clear context.
Iterate on processes after launch: gather feedback, find friction, and propose and test improvements.
Keep process documentation and job aids current as configuration and workflows change.
What they're looking for
- Resolve system issues that affect core processes, including backfills,: conversions, and requisition and headcount alignment between systems.
- Investigate data and sync discrepancies, fix the root cause where you can,: and escalate with a clear summary where you cannot.
- Handle support tickets and requests with consistent quality and response times.
- Track recurring issues and questions, identify root causes, and recommend: changes to configuration, process, or training.