The opportunity
We’re hiring a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement, expand, and mature their use of ClickUp. This role sits within Professional Services and is ideal for someone who can blend customer leadership, workflow…
What you'll do
Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
Diagnose current-state workflows, identify friction points, and design: scalable future-state solutions in ClickUp.
Guide customers through governance, architecture, process design, and rollout: planning across multiple teams or business units.
Help customers recover momentum when implementations stall, priorities shift,: or stakeholder alignment breaks down.
Partner closely with customer stakeholders to define success measures,: adoption milestones, and practical next steps.
Translate customer goals into clear execution plans that improve adoption,: stakeholder engagement, and long-term platform value.
What they're looking for
- Experience with work management, workflow automation, collaboration, CRM, ITSM, or adjacent SaaS platforms.
- Comfort recommending or deploying automation, reporting, and AI-enabled workflow improvements.
- Experience managing strategic or enterprise customer relationships where: adoption, governance, and value realization mattered as much as configuration.
- Exposure to change management, customer enablement, or consulting-style discovery and solutioning.
- Ability to influence cross-functional teams without direct authority.
